Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. It is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy.
Microsoft Dynamics CRM involves three basic steps
- Finding and developing customer relationships.
- Cultivating these relationships to enhance profitability.
- Maintaining complete satisfaction of all customers.
Microsoft Dynamics CRM’s Key Ingredients
- Comfortable, intuitive look and feel your people are already familiar with
- Streamlines the way your people communicate with customers and collaborate with each other.
- Flexible platform allows you to define the relationships between the people, money, services and “things” important to your organization; and manage the information and interactions between these relationships.
Microsoft Dynamics CRM
- Allows you to work entirely from Microsoft Office and Microsoft Outlook
- Provides you with one place to keep all of your customer information
- Allows you to learn more about the behaviour of your customers
- Offers greater security for your customer data
- Is easy and quick to get up and running
- Will grow as your business grows
- Can send and receive faxes without the need for a fax machine
- Is easy to maintain
- Can be customised to the specific needs of your business
- Is easy to migrate existing contact data
Benefits Of Microsoft Dynamics CRM
- Native Microsoft Outlook Integration
- Process Driven Interface
- Full Suite of CRM Functions
- Choice of Deployment
- Real Time Insight
- Wide Integration with Applications & Data Sources
- Adapts to Manage any Relationship & Process
- Lowers Processing Costs
- Scalable Architecture
- Frequency of CRM updates